Frequently Asked Questions
Discover everything you need to know about the ISAIA Napoli experience.
Where are ISAIA products manufactured?
Every ISAIA garment is proudly handcrafted in Casalnuovo, Naples, by our master tailors, staying true to our heritage of Neapolitan sartorial excellence.
How do I determine my correct size for a tailored suit?
We provide a comprehensive size guide on each product page. Given our signature slim Neapolitan cut, we recommend referring to specific measurements or contacting our stylists for personalized fit advice.
What is your international shipping policy?
ISAIA offers worldwide shipping via premium couriers. Delivery times vary by destination, typically ranging from 3 to 7 business days, with full tracking provided for every order.
Can I return an item if it does not fit?
Yes, we accept returns on unworn, unaltered items with original tags and the red coral pin intact within 14 days of delivery. Please note that custom 'Su Misura' garments are non-returnable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.
How should I care for my ISAIA silk and wool garments?
To preserve the integrity of the natural fibers, we recommend professional dry cleaning only and high-quality cedar hangers for storage.